Frequently Asked Questions
Everything you need to know about our ethical beauty standards and services.
Are your products truly 100% vegan and cruelty-free?
Absolutely. We guarantee that every product in our store contains zero animal-derived ingredients and is never tested on animals, adhering to the strictest ethical beauty standards.
What is your return policy for opened cosmetics?
Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you experience an allergic reaction, please contact our support team for assistance.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International shipping can take between 7-14 business days depending on your location and customs processing.
Do you use sustainable packaging?
Yes, we prioritize the planet as much as our ingredients. Our shipping boxes are made from recycled materials, and we use biodegradable packing peanuts to ensure your products arrive safely and sustainably.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless and secure checkout experience.
Are your beauty products safe for sensitive skin?
Most of our products are formulated with natural, non-toxic ingredients ideal for sensitive skin. However, we always recommend checking the full ingredient list on the product page and performing a patch test before full application.